Privacy Policy
How we collect, use, store and share your personal information — and what you can ask us to do with it.
Last updated: 19 October 2026This Privacy Policy explains how carfinder (“we”, “our”, “us”) collects, uses, stores and shares your personal information. We comply with the Privacy Act 2020 (the “Act”) when dealing with your personal information. Personal information is information about an identifiable individual (a natural person).
You are not obliged to provide the personal information we request. However, if you decide not to supply it, we may not be able to provide our services to you, or to provide them effectively.
How we collect personal information
We collect your personal information directly from you: when you contact us (for example by phone, email or through our website), when you complete our car match quiz, when you sign up for or buy one of our services, and while we provide services to you. We may record calls with our team for training and quality purposes.
With your consent, we may also collect information from third parties where it is relevant to our services. This can include car dealers and private sellers, vehicle inspection and history providers, and finance providers you have asked us to connect you with.
Information we collect
Depending on the circumstances, we may collect the following personal information about you:
- Your personal details (name, address, contact details)
- Your car preferences and requirements (for example budget, body type, size, fuel type, how you’ll use the car, and any specific make or model you have in mind)
- How you plan to pay for your car (for example cash, trade-in or finance), and details of any vehicle you want to trade in (make, model, registration, condition)
- Your household and lifestyle information where it helps us match a car to you (for example number of passengers, commute or towing needs)
- Payment details for paid services, which are processed by our third-party payment provider; we do not store your full card details
- Information about your interactions with our website, emails and services (via cookies or analytics tools, see below)
How we use your personal information
We use your personal information:
- To provide our services to you, including matching you with suitable cars, sourcing a specific vehicle, and negotiating and arranging your purchase
- To send you your car matches and keep you updated on cars that fit your brief
- To process payments for our paid services
- To connect you with related service providers you have asked for, such as finance providers, vehicle inspection services and transport or delivery providers
- To communicate with you
- To improve our website, services and customer experience
- To comply with legal and regulatory obligations
- To defend, protect and enforce our legal rights and interests, including defending a complaint, claim or other action
- For any other purpose authorised by you or the Act
How we protect your information
We take appropriate security measures to protect your information from unauthorised access, alteration or disclosure. Information is stored securely, and access is restricted to authorised personnel only.
Accessing and correcting your information
Subject to certain grounds for refusal set out in the Act, you have the right to access and request correction of your personal information under the Privacy Act 2020. To do so, please contact us:
Marketing communications
With your consent, we may send you marketing messages about our services that we think may interest you. You can opt out at any time by clicking “unsubscribe” in our emails or by contacting us directly.
Retention of information
We retain personal information for as long as necessary to provide our services and to comply with legal obligations. After this, information will be securely deleted or anonymised.
Changes to this policy
We may update this Privacy Policy from time to time. Updates will be published on our website with the date of the last revision.